Cruz Low

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Learn more about our materials, production process, and sustainability commitment.
👉 Discover our sustainability story.

What size should I get?
Your regular size is the right choice. However, if you’re sometimes in between 2 sizes, we recommend you to choose the largest size. Still in doubt? Measure your feet and check our size chart. Is your foot just the same size as the length of the sandal? Then be sure to choose 1 size larger.

What's the delivery time?
If you place your order before 10 PM, your package will be shipped the same day & the following delivery times are applicable: Belgium: 1-2 days, The Netherlands: 1-2 days, Germany: 2-3 days, France: 2-3 days, UK: 3 days, Spain: 4 days, Italy: 4 days, other EU countries: 4 days, outside EU: 4-8 days

What's your return policy?
We offer a 30-days ‘no questions asked’ exchanges and returns for unworn and in new condition items. Shipping costs for exchanges are on us. Shipping costs for refunds aren’t.

I have ‘difficult feet'. Will they fit?
Yes ma’am! Thanks to the “perfect fit design”, the ribbon matches the shape of your foot. Whether they’re wider or narrower, these sandals fit you perfectly.

What's the difference between the regular and vegan ribbon sandals?
Our regular ribbon sandals are made of high quality leather while our vegan ribbon sandals* are made of volcanic rubber. The price difference between the two variants can be explained by the difference in material. * Our Chilón is also vegan, but it’s made of other materials, namely ultra-light cork and biodegradable jute.