Shipping policy
We offer different shipping rates depending on your country and delivery method.
Belgium, Netherlands, France, Germany
- Free shipping to a pickup point: orders over €50
- Free shipping to a home address: orders over €50
Orders below these amounts: shipping cost shown at checkout.
Other EU countries (e.g., Croatia, Spain, Italy, Luxembourg)
- Free shipping to a pickup point: orders over €50
- Free shipping to a home address: orders over €50
Orders below these amounts: shipping cost shown at checkout.
Non-EU & international
- Austria, Denmark, Finland, and other Non-EU countries: free home delivery over €50, free pickup point over €75 (otherwise €9.95)
- America & Oceania (US, Australia, Canada, and more): free home delivery over €75 (otherwise €9.95)
💡 Tip: Choosing delivery to a pickup point is often cheaper than home delivery — and in most countries, it's free from just €50!
How do I know my order is processed?
Once you’ve placed your order you’ll you receive an order confirmation by mail. Trouble finding emails from us? Please check your spam folder.
Still nothing? Don’t hesitate to contact us. We’re happy to help!
How do I know my order has been shipped?
Once your order leaves our warehouse, you’ll receive an email from us. Got it? Prepare to get excited. We can’t wait to dress your feet and be part of your unforgettable adventures!
Can I trace my package?
Yes, once your order is shipped you’ll receive a track and trace code by email.
My order hasn't arrived yet. What should I do?
Use the track and trace code provided in our shipping confirmation mail. Our carriers scan your package at each stage of delivery and can provide you with more accurate location information. Please note that international orders might take a bit longer.
If you’re lost please contact us. We will track your package together with our warehouse. We’ll do everything we can to get your package to you as soon as possible.
Will I be charged with customs fees?
If you’re living outside the EU, you may have to pay customs fees on delivery. These fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties aren’t included in your purchase price.
