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If you place your order before 10 PM, your package will be shipped the same day & the following delivery times are applicable:
EU: We offer free shipping on orders over €50. Orders under €50 are charged with a flat rate of €4,95.
Outside EU: We offer free worldwide shipping on orders over €100. Orders under €100 are charged with a flat rate. The following flat rates apply:
Once you’ve placed your order you’ll you receive an order confirmation by mail. Trouble finding emails from us? Please check your spam folder.
Still nothing? Don’t hesitate to contact us. We’re happy to help!
Once your order leaves our warehouse, you’ll receive an email from us. Got it? Prepare to get excited. We can’t wait to dress your feet and be part of your unforgettable adventures!
Yes, once your order is shipped you’ll receive a track and trace code by email.
Use the track and trace code provided in our shipping confirmation mail. Our carriers scan your package at each stage of delivery and can provide you with more accurate location information. Please note that international orders might take a bit longer.
If you’re lost please contact us. We will track your package together with our warehouse. We’ll do everything we can to get your package to you as soon as possible.
If you’re living outside the EU, you may have to pay customs fees on delivery. These fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties aren’t included in your purchase price.
Of course! If your shoes don’t fit, you can just send them back to us and we’ll send you a different size or model asap. Don’t forget to add a return form to your package!
Yes, we have a “no questions asked” 30 day return policy. If you’d like to return the shoes for any reason you can just send them back to us, although we doubt that. Once you’ve felt how comfortable they are, you’d never want to give them back.
Make sure to:
Return address:
Van Riet Design BVBA
Befferdreef 3
2820 Bonheiden
Belgium
If you exchange your shoes for a different size or model we’ll take care of the shipping costs.
However, we don’t take care of the return cost of only ribbons. Also, when you just want a refund, we don’t pay for shipping.
Please contact us. We’re happy to sort it out for you! In case of damage, please add a picture as proof.
Yes, we’re so sure of the quality of our shoes that we offer you a 1 year warranty!
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